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Shipping Policy

Shipping Policy

We are committed to delivering your coffee mugs with the utmost care and efficiency. Please read our shipping policy carefully to understand our processes and ensure a smooth delivery experience.

Processing Time

  • Order Processing: All orders are processed within 1-2 business days. Please note that orders are not processed or shipped on weekends or holidays.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. We will notify you again when your order has shipped.

Shipping Rates and Delivery Estimates

  • Domestic Shipping:
    • Standard Shipping (5-7 business days)
  • International Shipping:
    • Standard International Shipping (10-20 business days)
    • Please note that delivery times may vary depending on the destination.

Shipping Carriers

  • We use a variety of shipping carriers, including USPS, FedEx, and UPS, to ensure the best possible delivery service based on your location and shipping option selected.

Shipment Tracking

  • Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

  • KayoMugs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • KayoMugs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Incorrect Address

  • If you provide an incorrect address, please contact us immediately. We cannot guarantee that we will be able to correct the address before the order ships, but we will do our best to assist you.

Returns and Exchanges

  • Please refer to our Return Policy for information on returns and exchanges.

Contact Us

  • If you have any questions about our shipping policy, please contact us at support@kayomugs.com.